Services

Planned standards for future cleaning arrangements

Nova intends to require a defined scope, clear communication and a controlled feedback route before services are activated.

The planned service standard

Any future arrangement should be understandable before work begins.

The areas, tasks and material exclusions would be recorded before future work begins.

Products and equipment would need to be selected for the task and surface under approved safety controls.

A controlled feedback and issue process must be in place before service launch.

Property, key and contact information must not be collected operationally until approved privacy and access controls are in place.