Help and support
Frequently asked questions
Answers about services, quotations, locations, shop orders and support.
Common questions
Open the linked help route where more detail is needed.
Which areas does Nova cover?
Nova confirms service availability against the postcode, service, timing and suitable capacity. Durham and selected nearby areas are the current public focus.
How is a cleaning quotation prepared?
The property, scope, condition, access, timing and frequency are reviewed before a quotation is confirmed.
Can I buy products without a cleaning service?
Yes. Products can be submitted through the shop order journey independently of a cleaning enquiry.
When is payment taken for shop orders?
Availability, delivery and the final total are confirmed before a payment route is provided.
How do I change an enquiry or order?
Contact Nova with the relevant reference and explain the requested change as soon as possible.
Where can I find product safety information?
Read the product page, product label and Nova product-safety guidance before use.