Customer journey
Clear expectations at every stage.
Nova’s process separates the initial enquiry from service confirmation so that location, scope, price and practical dependencies are understood first.
Tell us what you need
Share the postcode, property type, service category, preferred frequency and cleaning priorities.
Suitability check
Nova reviews whether the requested location and service can currently be supported.
Clarify the scope
Further questions or a site discussion may be needed where the work cannot be reliably understood online.
Receive a quotation
A quotation is prepared from the available information and identifies the proposed scope.
Confirm the arrangement
Timing, access, communication and other practical details are agreed before service.
Feedback and support
Nova remains the route for feedback, changes and any issue that requires attention.
Submitting the online form does not guarantee a date, provider, price or service. Confirmation follows the suitability and quotation stages.
Higher-complexity requests may require more detailed checks and may be declined or referred where controls are not available.
Begin with the facts.
The more accurately you describe the space and requirement, the more useful Nova’s first response can be.