Enquiries openDurham and selected nearby areas

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Delivery

How Nova confirms delivery destinations, charges, timing and receiving arrangements.

Key information

Use the order reference whenever contacting Nova.

  • Confirm the delivery address and receiving contact.
  • Check charges and estimated timing before payment.
  • Tell Nova about access, parking or heavy-item restrictions.

Need help?

Send the order reference and a clear explanation of the question.

Contact Nova