How Nova works

Changes and cancellations

How to request changes and why timing, staffing and product commitments can matter.

A consistent four-part approach

The detail changes by journey, but the structure remains coherent.

Choose the right route
Select the relevant service, product or support journey.
Provide complete information
Share the property, products, location, timing and contact details requested.
Review Nova’s confirmation
Check the scope, availability, delivery, price or practical arrangement.
Keep the reference
Use the relevant quotation, booking, order or support reference when contacting Nova.