Enquiries openDurham and selected nearby areas

How Nova works

How cleaning services work

From service selection and quotation to access, completion and feedback.

A consistent four-part approach

The detail changes by journey, but the structure remains coherent.

  1. Choose the right route

    Select the relevant service, product or support journey.

  2. Provide complete information

    Share the property, products, location, timing and contact details requested.

  3. Review Nova’s confirmation

    Check the scope, availability, delivery, price or practical arrangement.

  4. Keep the reference

    Use the relevant quotation, booking, order or support reference when contacting Nova.

Related support

Open the most relevant supporting information.