How Nova works

Quality and feedback

How to record feedback, raise an issue and help Nova review the agreed scope.

A consistent four-part approach

The detail changes by journey, but the structure remains coherent.

Choose the right route
Select the relevant service, product or support journey.
Provide complete information
Share the property, products, location, timing and contact details requested.
Review Nova’s confirmation
Check the scope, availability, delivery, price or practical arrangement.
Keep the reference
Use the relevant quotation, booking, order or support reference when contacting Nova.