Why Nova

Complaints and resolution

A clear route to raise concerns, provide evidence and receive an appropriate response.

What this means in practice

The exact evidence and controls depend on the service, product and operating context.

Requirements, responsibilities and relevant information are clarified.

Methods, products, access and communication follow the confirmed arrangement.

Completion, feedback, records and any corrective action are handled through the appropriate route.

Use the linked routes for more detailed information.

How personal information is handled.

How to raise and pursue a concern.

How Nova supports accessible website use and communication.