Submit the order
Provide the basket, contact details and delivery address.
Delivery and returns
What happens after a shop order is submitted.
Nova confirms availability, delivery, total and payment before dispatch, with a clear contact route for returns.
Order confirmation
Delivery starts after the basket is checked.
Availability check
Nova confirms items, quantities and any suitable substitutions.
Delivery and payment
Final delivery charge, total and secure payment route are confirmed.
Dispatch
Order and delivery information are sent once the arrangement is complete.
Delivery
Clear information before payment.
- Delivery address confirmed
- Charge based on basket and destination
- Larger or heavier equipment quoted separately
- Estimated timing provided before dispatch
- Contact route for delivery questions
Returns
Contact Nova before sending anything back.
- Provide the order reference
- Explain the reason for return
- Keep products unused where possible
- Do not return opened hazardous products without instructions
- Return rights remain subject to applicable law and product condition
Perishable, personalised, opened hygiene products, chemicals and equipment that has been used may have different return conditions. Nova confirms the relevant route after reviewing the item and circumstances.