Frequently asked questions
Useful answers before you make an enquiry.
These answers explain the current website, service process and staged Nova platform model.
Current service, quotation and platform status.
Where does Nova currently operate?
Nova currently invites enquiries from Durham and selected nearby areas. Provide the postcode so current availability can be checked.
Can I book instantly online?
No. The online form starts an enquiry. Nova checks suitability, availability and scope before a quotation and service arrangement are confirmed.
Do you publish fixed prices?
Not at this stage. Property size, condition, frequency, location and requirements may materially affect the quotation.
Which domestic services can I ask about?
Regular, one-off, deeper cleaning, move-in or move-out cleaning and landlord changeover requirements can be discussed, subject to suitability and availability.
Which commercial premises can enquire?
Offices, professional spaces, shops, salons, communal areas and other suitable premises can submit an enquiry for assessment.
Are specialist services available?
Specialist requirements are individually assessed. A request may be accepted, refined, referred or declined depending on capability and controls.
Are all cleaners vetted and insured?
The website does not make a universal claim that has not yet been evidenced. Any provider-related representations will reflect the checks actually completed for the relevant service model.
Is the provider network open?
No. The website explains the planned network model, but public provider applications are not currently open.
Is the Nova Clean Shop open?
No. The shop is a planned capability and no products, sellers, prices or payments are currently active.
What happens to my enquiry information?
It is used to respond to the enquiry, assess the requested service and manage related communication. See the privacy notice for more detail.
Still need help?
Send the postcode and a concise description of the cleaning requirement.