Privacy notice
How website enquiry information is handled.
This notice applies to information submitted through this website or sent to the public Nova email address.
Last updated: 3 August 2026
Information collected
The website may collect your name, email address, telephone number, postcode, property or premises details, requested service, preferred frequency and the information you include in the enquiry.
Why it is used
- To respond to your enquiry.
- To assess service area, suitability and current availability.
- To prepare or discuss a quotation.
- To manage related communication, feedback or concerns.
- To protect the website from spam, abuse and security threats.
Lawful basis
Information is generally processed because you have asked Nova to take steps in response to a service enquiry, because there is a legitimate interest in responding and operating the website safely, or because a legal obligation applies.
Sharing
Information is not sold to advertisers. It may be handled by service providers used to host the website, route communications or support the enquiry process. It may also be disclosed where required by law or necessary to protect legal rights.
Retention
Enquiry information should be kept only for as long as needed to respond, manage the resulting relationship, meet legal or accounting requirements, resolve disputes and maintain appropriate records.
International processing
Website and communication providers may process data in other countries. Where applicable, appropriate contractual or legal safeguards should be used.
Your rights
Depending on the circumstances, you may have rights to request access, correction, erasure, restriction, objection or portability, and to complain to the UK Information Commissioner’s Office.
Security
Reasonable technical and organisational measures are used, but no online system can guarantee absolute security. Do not submit passwords, payment-card data, identity documents or unnecessary sensitive information through the enquiry form.
Changes
This notice may be updated as Nova’s contact process and operating model develop. The current version will be published on this page.