Standards & safety
Good cleaning starts with good operational discipline.
Nova’s controls will develop with the service catalogue, provider network and risk tiers. The public website avoids claiming standards that have not yet been evidenced.
NOVA pathwayGood cleaning starts with good operational discipline.
Operating framework
Core areas of control.
These are the areas Nova’s managed model is designed to govern as capabilities expand.
Service definition
Clear scope, exclusions, dependencies and customer expectations.
Provider suitability
Appropriate checks and evidence before provider participation is represented publicly.
Health and safety
Relevant risk assessment, safe methods and escalation for unusual conditions.
Products and COSHH
Product information and controls where substances or commercial environments require them.
Quality and complaints
Clear feedback, issue handling, corrective action and records.
Data and privacy
Purpose-limited enquiry data, secure handling and controlled access.
Evidence before claims.
The website will not state that all providers are vetted, insured, trained, audited or certified until the relevant process is operational and evidenced.
The website will not state that all providers are vetted, insured, trained, audited or certified until the relevant process is operational and evidenced.
Specialist controls vary.
Higher-risk services may require competence, equipment, insurance or regulatory checks beyond ordinary cleaning.
Higher-risk services may require competence, equipment, insurance or regulatory checks beyond ordinary cleaning.