Specialist enquiries
Complex cleaning requires controlled assessment.
Nova does not treat specialist cleaning as a generic add-on. Requirements are considered individually against capability, risk, equipment and operating controls.
Risk-tiered activation
Not every specialist request will be accepted.
The approved Nova model permits specialist services, but only through readiness and risk gates. This protects customers, providers, premises and the wider platform.
- Requirement and environment reviewed first
- Necessary competence and controls identified
- Products and equipment considered
- Insurance, safety and compliance dependencies checked where applicable
- Acceptance, referral or decline communicated clearly
Website inclusion does not mean activation.
Nova may receive an enquiry to understand the requirement. A specialist service is not offered or confirmed unless the required capability and safeguards are available.
Assessment pathway
A safer route for higher-complexity work.
Classify
Understand the contamination, environment or specialist task.
Control
Identify products, PPE, equipment and site restrictions.
Match
Confirm whether suitable capability is genuinely available.
Decide
Accept, refine, refer or decline the request responsibly.
Have an unusual requirement?
Describe it accurately. Nova will respond with the appropriate next step without assuming acceptance.